Daniel J. Luke
3322 Stoneleigh Dr.
Lansing, MI 48910-4846
(517) 614-1282
dluke@geeklair.net

Highlights of Qualifications:

= Knowledge of C, C++
= Experience with Perl (including CGI and DBI), and Java (including JDBC)
= Experience developing and maintaining web applications
= Experience with system administration for Linux, Mac OS X Server, Mac OS X, Solaris and *BSD systems
= Familiar with Objective-C, TCL, Python, Ruby, x86 and PPC Assembly, Applescript, Pascal, and Basic

Professional Experience:

NTT America, Inc. (formerly Verio, Inc.), New York, NY 2001-Present
-Senior IP Engineer

Responsible for development and maintenance of various internal and external systems including the Verio IP Address Registry (email, whois, rwhois, and web interfaces) and our internal customer tracking system.

Voyager.net Inc./CoreComm, East Lansing, MI 1999-2000
-Head Programmer

Major Projects:
= Recognized need for, and implemented revision control
= Recognized need for, and implemented job queue system for assignment and tracking of departmental and individual tasks
= Implemented comprehensive backup system
= Trained new employees
= Handled communication with other technical departments
= Developed on-call schedule and procedures
= Produced and enforced departmental coding standards
= System administration for 10+ mission-critical billing systems

Daily duties included perl CGI programming for the customer care and billing system (a web-based front end for an oracle database written using Perl, CGI.pm, cgi-lib, oraperl, and DBI), along with creation and maintenance of a custom system for tracking call-center statistics on a per-agent basis. Additional duties include custom reporting for different departments (business sales, marketing, customer service/new sales), and general Oracle DBA work.

Voyager Information Networks Inc./Voyager.net Inc., East Lansing, MI 1998-1999
-Technical Support Supervisor

Oversaw a group of fifty dial-up technical support representatives. Duties included handling difficult calls (and helping representatives resolve difficult issues), alerting the Network Staff of network outages, and helping to diagnose and fix Network issues. Additional responsibilities included employee reviews, training, and disciplinary action.

Cyberspace BBS, Jenison, MI 1995-1998
-Supervisor of Macintosh Affairs

Created several documents detailing how to use the BBS for dial-up Internet access (via SLIP, CSLIP, and PPP). These documents were later incorporated into the BBS software's manual. I also actively helped Macintosh users who experienced various problems.

Additional Work Experience:

Village Seafood Restaurant, Grand Rapids, MI 1994-1998
-Cook (and Dishwasher)

Responsibilities included cooking and preparing food, alleviating customer complaints, supervising kitchen activity, counting the days receipts, and closing the restaurant.

Education:

Michigan State University, East Lansing, MI 1998-2000

 - Honor's College member and Computer Science major at MSU

Grand Rapids Christian High School, Grand Rapids, MI 1994-1998

Honors, Awards, and Activities:

= Competitive fencer, rated in all three weapons (foil, epee, and saber)
= Employee of the Month, first month working at Voyager.net (1998)
= Grand Rapids Foundation Excellence in Education Award
= Member of GRCHS Chamber Chorale and Symphonic Band
= Executive Board Member and Treasurer for the Grand Rapids City-Wide High School Student Council

References and code samples available upon request.